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1) What kind of payment option does www.rhhenso.com offer?
A. www.rhhenso.com offers a variety of payment options as below·
- Cash On Delivery.
- Debit Card
- Credit Card
- Net Banking
2) How do I register myself?
A. You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from Rhhenso.
3) I cannot remove and add items into my shopping cart. Why and how to resolve this?
A. It should be a memory problem from your browser. Please try deleting the cookies and try again.
4) I have a user account with www.rhhenso.com but forgot my password, what should I do ?
A. It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with firstname.lastname@example.org. The password will be sent automatically to the registered email address.
5) I have a user account with www.rhhenso.com, how do I change my personal info and shipping address?
A. Go to My Account page, login and you can modify your account details there.
6) Can I buy from www.rhhenso.com without creating an account ?
A. Yes, you can purchase using your social login or through guest login. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
7) I have received a few emails from www.rhhenso.com. What are: Order confirmations, Orders Processed and Payment Receipt?
A. Order Confirmation: This email informs you that Rhhenso has received your orders and will process it as soon as possible. Order Processed: This email confirms Rhhenso has processed your order. Order Shipped: This email confirms that Rhhenso has delivered/shipped the order to your shipping address.
8) Can I change the shipping address of the order?
A. Login in to https://www.rhhenso.com/, click on “My Account” and select the order where you wish to update the shipping address. Update address by clicking on “change address” button.
9) Can I return an item after it is delivered to me?
A. In case the product received has any defect, please notify us on email@example.com or call us on any Customer Care phone number with your order no. within 24 hrs of receiving the product. We will address the issue in a manner, favourable to you, and reprocess your order if required. While there is no option for customer to cancel the order on their own once the payment is made, you can get in touch with any Customer Care as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount. You can modify an order until it has gone into processing, for which you should get in touch with Customer Care or mail to firstname.lastname@example.org. For more info you can check our Cancellation and Return policy here.
10) I can't find a particular product/item I want from www.rhhenso.com, what can I do?
A. Enter the product category (e.g. Handbag) in the search box located at the top right corner to find related items or reach us through our contact us page with your query. You can contact our customer care for further enquiries. We will try our best to assist you or recommend you an alternative.